← Closerr

Support

We're a small UK team and we read every message. Most replies go out within one business day.

Email

support@closerr.co.uk

The fastest way to reach us — for bug reports, billing questions, account help and feature requests.

Hours

Mon–Fri · 9am–6pm GMT

We respond outside these hours too, just a little slower. Urgent outage? Mark your subject line "URGENT".

Status

All systems operational

Live system status is shown inside the app. We post incident updates by email to all account owners.

Account & data

Delete my account

Self-serve from inside the app, or follow the linked guide to request deletion by email.

Frequently asked

How do I reset my password?

From the sign-in screen tap Forgot password? and enter the email address you used to register. We'll send a reset link valid for 30 minutes. If it doesn't arrive within a couple of minutes, check your spam folder, then email support@closerr.co.uk.

How do I cancel my subscription?

Subscriptions managed through the App Store: open the iOS Settings app → tap your name → Subscriptions → choose Closerr → Cancel Subscription. Your access continues until the end of your current billing period.

Subscriptions started on the web: open the app, go to More → Billing → Manage subscription and cancel from the Stripe customer portal. Cancellation takes effect at the end of your current billing period.

How do I delete my account?

Open the app, go to the More tab, scroll to the bottom and tap Delete account. Deletion is immediate and permanent — your personal data is removed straight away. See the Delete account guide for what is and isn't removed.

I can't sign in — what now?

Make sure you're using the email address you registered with (not a similar one).
Try Forgot password? — most sign-in problems are stale passwords.
If you signed up with Google or Apple, use the same provider button to sign in (not email + password).
Check that your organisation owner hasn't suspended your seat (we'll show a clear message if this is the case).
Still stuck? Email support@closerr.co.uk with the email address you're trying to use and a screenshot of the error.

How do I export my data?

You can export leads, deals, merchants and activities as CSV from each list screen — tap the menu icon and choose Export CSV. For a full account export including notes, files and call records, email support@closerr.co.uk from your account email and we'll prepare a ZIP within 7 days.

Why was my Connect (Google / Outlook) button not working?

If you're on iPhone Safari and the Connect button does nothing, please update to the latest version of the app — we shipped a fix in May 2026 that addresses popup blockers on mobile Safari. If the problem persists, sign out, force-close the app, sign back in and try again.

How do I report a bug?

Email support@closerr.co.uk with:

What you were trying to do
What happened (the actual result)
What you expected to happen
A screenshot or short screen recording if possible
Your device (e.g. "iPhone 15, iOS 18.2") and app version (More → About)

This kit lets us reproduce most issues in minutes rather than days.

Is my data secure?

Yes. Data is encrypted in transit (TLS 1.2+) and at rest. Passwords are stored as bcrypt hashes. Card data is handled exclusively by Stripe — Closerr never sees full card numbers. See the Privacy Policy for full detail on processors and retention.

Can I move my data to another organisation or merge accounts?

Yes — email us with both organisation IDs (you can find them in More → About) and a confirmation from each org's owner that they consent to the move. We'll schedule the migration during a quiet window and confirm when it's done.

I'm a developer / I'd like API access

API access is included on Team and Enterprise plans. Email support@closerr.co.uk with your organisation ID and we'll provision an API key plus the current API documentation.

Still need help? Email support@closerr.co.uk from the address you registered with — including your organisation ID (More → About) makes our reply faster.