Last updated: 18 April 2026 · Effective immediately
These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "Customer") and Closerr ("we", "us", "our", "Closerr") and govern your access to and use of the Closerr mobile application, web application and related services available at closerr.co.uk (together, the "Service").
By creating an account, downloading the app, or accessing the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
Closerr is a software-as-a-service customer relationship management platform designed for UK payment consultants, field sales representatives and commercial teams. We provide the Service to you on the basis of these Terms; you do not buy the software itself.
If anything in these Terms conflicts with a separately negotiated written agreement signed by an authorised Closerr representative, that signed agreement takes precedence for the matter in question.
The Service provides tools to manage sales leads, deals and customer relationships. We continually improve the Service and may add, modify or remove features at our discretion. We will give reasonable notice (typically 30 days) of any material reduction to features available on your active Subscription tier.
You must be at least 18 years old and capable of entering into a legally binding contract under the laws of England and Wales to use the Service.
From time to time we may make beta or early-access features available. Beta features are provided "as-is", may be unstable, and may be withdrawn without notice. You should not rely on beta features for critical operations.
You are responsible for:
If you create an Organisation, you may invite Authorised Users. You are responsible for those Authorised Users' compliance with these Terms and for the actions they take within your Organisation.
You agree not to, and not to permit any Authorised User to:
We reserve the right to investigate suspected breaches and to suspend or terminate access in line with section 16.
Pricing for each Subscription tier is published at closerr.co.uk. All prices are quoted in GBP exclusive of VAT unless stated otherwise. Where applicable, VAT will be added at the prevailing UK rate.
Subscriptions renew automatically at the end of each billing cycle (monthly or annually, as selected) using the payment method on file. We will email you a receipt within 24 hours of each successful charge.
Payments made through the web application are processed by Stripe. Payments made through the iOS app are processed by Apple (via in-app purchase) and managed on our side by RevenueCat. We do not store your full card or banking details.
If a payment fails, we will retry the charge over the following 7 days and notify you by email. If we are unable to collect payment, your Account may be downgraded to read-only access or suspended until the balance is settled.
We may change Subscription prices. Any price increase will take effect on your next renewal and we will give you at least 30 days' written notice before that renewal. If you do not agree to the new price, you may cancel before the renewal date.
We may offer free trials or a free tier with reduced features. Free access is provided "as-is" with no guarantee of uptime or support. We may modify, restrict or withdraw the free tier at any time without notice. Trial Accounts may be deleted if inactive for 60 days.
You can cancel your Subscription at any time from inside the app or by emailing support@closerr.co.uk. Cancellation takes effect at the end of the current billing cycle — you retain access until that date.
If you are a consumer (not acting in the course of a business), you have the right under the Consumer Contracts Regulations 2013 to cancel within 14 days of purchase. By starting to use the Service immediately, you acknowledge that this 14-day right is lost once you have begun using paid features.
You retain all rights, title and interest in your Customer Data. Nothing in these Terms transfers ownership of your data to us.
You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display and process your Customer Data solely for the purpose of providing the Service to you, complying with our legal obligations, and protecting the integrity of the Service. We do not use your Customer Data to train AI models.
We perform automated backups for disaster recovery purposes. You can export your Customer Data at any time via the in-app export tools (CSV format). On termination, you will have 30 days to export your data before it is deleted from our active systems.
Where we process personal data on your behalf in providing the Service, we act as a data processor and you act as data controller. Our processing is described in our Privacy Policy, which is incorporated into these Terms by reference.
The Service, including all software, design, branding, text, graphics and the Closerr name and logo, is owned by us or our licensors and protected by copyright, trade mark and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.
Any feedback, suggestions or feature requests you provide may be used by us without restriction or compensation to you.
"Confidential Information" means non-public information disclosed by either party that is identified as confidential or that a reasonable person would understand to be confidential. Each party will:
These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known, or is independently developed.
We aim for 99.5% monthly uptime, measured excluding scheduled maintenance and Force Majeure events (section 18). We may schedule maintenance windows and will give reasonable notice where practical. The Service is provided on a "best efforts" basis — we do not offer a contractual SLA on the standard tiers. Enterprise customers may negotiate a written SLA separately.
We warrant that we will provide the Service with reasonable care and skill, in line with industry standards.
Except for the warranty above, the Service is provided "as-is" and "as-available". To the fullest extent permitted by law, we exclude all other warranties, conditions and representations, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy or non-infringement.
Nothing in these Terms excludes or limits any warranty implied by law that cannot lawfully be excluded.
Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot lawfully be limited or excluded under English law.
Subject to the above, and to the fullest extent permitted by law:
You acknowledge that the limitations in this section are reasonable in light of the nature and pricing of the Service.
You agree to indemnify, defend and hold harmless Closerr, our officers, employees and contractors from any third-party claim, demand, loss, damage or expense (including reasonable legal fees) arising out of:
You can stop using the Service at any time. To delete your Account and all personal data, go to the More tab in the app and tap Delete account. To cancel a paid Subscription, see section 8.
We may suspend or terminate your Account, with or without notice, if:
On termination, your right to access the Service ends. We will delete your Customer Data within 30 days after termination unless we are required to retain it by law (e.g. billing records under HMRC rules — see our Privacy Policy for retention periods). Sections that by their nature should survive termination (including 9, 10, 11, 13, 14, 15, 19) survive.
We may update these Terms from time to time. The "Last updated" date at the top reflects the latest version. For material changes that disadvantage you, we will give at least 30 days' notice by email or in-app banner before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the changes, you may cancel and stop using the Service.
Neither party is liable for failure or delay in performing its obligations (other than payment obligations) caused by events beyond its reasonable control — including natural disasters, war, terrorism, civil disorder, labour disputes affecting third parties, government action, internet outages, cloud-provider failures, cyber-attacks, pandemic and epidemics. The affected party will give prompt notice and use reasonable efforts to resume performance.
These Terms and any dispute arising out of them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings to enforce our intellectual property rights in any court of competent jurisdiction.
Before starting formal proceedings, both parties agree to attempt to resolve any dispute by good-faith discussion. Email support@closerr.co.uk with the subject line "Dispute" to start this process.
We will send notices to the email address registered on your Account. You may send notices to us at support@closerr.co.uk. Notices are deemed received on the day of sending if sent on a business day before 5pm UK time, or on the next business day otherwise.