Last updated: 18 April 2026
This Privacy Policy explains how Closerr ("we", "us", "our") collects, uses, stores and protects your personal data when you use the Closerr mobile and web application available at closerr.co.uk and via the Apple App Store (the "Service").
We are the data controller for the personal data we hold about you. Closerr operates in the United Kingdom and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Closerr is a customer relationship management application designed for UK payment consultants, field sales representatives and commercial teams. If you have any questions about this policy or your personal data, contact us at support@closerr.co.uk.
We collect the following categories of personal data:
If you grant location permission, we use your device's GPS to tag visit locations and show nearby leads on the map. Location data is only collected when you actively use these features. You can revoke this permission at any time in your device settings.
If you grant camera or photo library permission, we use these only to let you attach photos to records or scan business cards. We do not access your camera or library otherwise.
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Providing the CRM service to you and your organisation | Contract |
| Authenticating you and securing your account | Contract / Legitimate interest |
| Sending transactional emails (password resets, invitations, receipts) | Contract |
| Processing subscription payments | Contract |
| Improving the product, fixing bugs, monitoring abuse | Legitimate interest |
| Sending product updates or marketing emails | Consent (you can opt out at any time) |
| Complying with legal obligations | Legal obligation |
We use the following processors. Each is bound by a data processing agreement and only processes your data on our instructions.
| Provider | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing | Name, email, billing address, card token (we never see your card number) |
| RevenueCat | In-app subscription management | Subscription identifier, user ID |
| Resend | Transactional email delivery | Email address, name, message content |
| OpenAI | AI-powered features (summaries, suggestions) | Only the specific text you submit to an AI feature; never your full database |
| Google (Sign in, Maps) | Authentication and map display | Email, name, profile photo (sign in); coarse location (maps) |
| Apple (Sign in with Apple) | Authentication | Apple ID, email (or relay address), name |
| Replit | Application hosting and database | All Service data (encrypted in transit and at rest) |
We do not sell your personal data. We do not share your data with advertisers.
Some of our processors (notably Stripe, OpenAI and Google) are based in the United States. Where data is transferred outside the UK or EEA, we rely on the UK International Data Transfer Addendum, EU Standard Contractual Clauses, or an adequacy decision, ensuring your data receives equivalent protection.
Under UK GDPR you have the right to:
To exercise any of these rights, email support@closerr.co.uk. We will respond within 30 days.
Account deletion. You can delete your account and all associated personal data at any time from inside the app: go to the More tab and tap Delete account at the bottom. Deletion is immediate and permanent.
We protect your data using industry-standard security measures including TLS encryption in transit, encryption at rest, hashed passwords, role-based access controls, and regular security audits. No system is perfectly secure — if we become aware of a breach affecting your data we will notify you and the Information Commissioner's Office (ICO) as required by law.
The Service is not intended for, and not directed to, anyone under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will delete it.
The web version of the Service uses essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies. The mobile app uses local storage (AsyncStorage and SecureStore) to keep you signed in and cache offline data.
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version. If we make material changes we will notify you in-app or by email before the changes take effect.
If you believe we have mishandled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first — please contact us at support@closerr.co.uk.